Shipping policy
Shipping Information
Most of our packages are shipped using the United States Postal Office (USPS), unless there is a more economical options available. I have a commercial account and I pass any savings that I receive onto customers.
The shipping rate is automatically calculated based on the weight of each item. It's on point most of the time but occasionally it's off. When that happens, I take delight in returning the difference in cost! I wish shipping fees were cheaper, but please keep in mind that the fees charged with your order are the same that I pay.
We currently offer shipping to the United States, the United Kingdom, Finland, Ireland, France, Italy, Spain, Germany, Canada and Australia; however, you can order some our of products through our printing partners outside of these areas.
- Please use this link to discover the available options.
- International shipping speed is subject to the postal service delivery times.
- 1st class mail often arrives within 20 days, often sooner.
- Priority mail within 12 days.
- For more information please visit USPS.com.
Production and Handling Time
We keep some of our best-selling products on hand, but many of our products are made to order and require doxification production time, in addition to shipping. Most items that are not on hand are noted in the product description. If you have a name added or other custom text it falls into the needs-more-time category. Please contact me at sarah@TheSmootheStore.com if you have questions or are trying to meet a specific deadline. I will do whatever possible to try to make it happen.
International orders
Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.